Refund and Returns Policy

Payment must be received in full at the time of purchase. 

If for any reason you are no longer able to attend the event for which you have registered, you must advise us in writing (events@reisa.com.au) to cancel or substitute your registration. Please note that a charge may apply. We deduct any applicable charge from any refund due to you. 

If you do not provide us with the required notice or do not attend the event, no refunds are payable and no changes to your registration will be accepted. All special circumstances, where sufficient evidence is provided, will be considered at the sole discretion REISA. 

Cancellation 

You may cancel your registration altogether. However, you may consider substituting another attendee as further explained below. 

  • 7 working days’ notice or more*, no cancellation charge is payable and a full refund of the total registration cost applies. 
  • 6 working days’ notice or less*, the total registration costs are payable and no refund applies. 

Substitution 

You may request to substitute another person to attend in your place at least 24 hours prior to the event. 

If the substitution involves an attendee change from a REISA Member to a non-member (or vice versa), any difference in the registration cost will be payable by you or refunded by us as applicable. 

* We exclude weekends, public holidays and the event day when calculating how many days’ notice you have provided for any requested changes to your registration. 

Registration changes by us 

If REISA is required to cancel or vary event dates or locations due to circumstances outside our control, including insufficient event registrations, you will be offered a full refund of the total registration cost, or a substitution, which will not be treated as a request by you for the limits specified above. However, unless required by an applicable law, we will not be responsible for any airfare, hotel or any other direct or indirect costs or losses incurred by attendees in any circumstances and you are strongly encouraged to take this into account when booking travel arrangements.